DELIVERY
INFORMATION
we offer island wide delivery only
Please be aware we deliver to front of property only. WE DO NOT CARRY ITEMS UP STAIRS OR THROUGH SIDE GATES TO BACK GARDENS. This is to protect our staff from carrying items as part of our manual handling policy and it is very normal practice for any business handling large or heavy items. We will not accept rude phone calls bullying us into feeling guilty for protecting our staff. It is unacceptable, unfair and will not be tolerated.
Isle of Wight Delivery Areas
1. We offer free delivery for the West Wight area through to Shalfleet, Calbourne, Brighstone and Newport.
2. To Cowes we offer free delivery for orders over £100.00 otherwise, delivery charges are £15.00
3. Any areas outside of those mentioned will be free for orders over £250.00 otherwise, there will be a delivery charge of £25.00
Our deliveries are made on a 3.5 tonne flatbed lorry and our delivery is to the front of the house only. We do not accept or action notes requesting carrying goods to back gardens. Customers need to make their own arrangements for moving materials to the back of the house if needed.
ONLY ORDER ONLINE AND PAY VIA THIS WEBSITE IF YOU WOULD LIKE YOUR ITEMS DELIVERED
Delivery dates and times will not be given to you or arranged and we will not call you or arrange to meet you at the property – please be aware we will be unable to fulfil requests of this nature before you order even if you request it on the notes section. By placing your order you are agreeing that you are happy to proceed with these strict terms of sale and we will proceed to deliver – you will incur a charge if we are unable to deliver because you have ignored these terms and we have to attempt to re-deliver
For any returns that we have to collect from the property and re-stock a minimum £25 collection charge will apply
If there is any difficulty regarding access to the property then the customer needs to notify us by phoning 756751 by noon of the day before the planned delivery date.
If we are unable to deliver due to access problems that have not been notified then a further delivery charge will apply.
Customers need to note any shortages or damage to the driver and mark them on the delivery note before the lorry leaves the delivery site or within 24 hours, after this period orders are exempt from refund or exchange.
Goods delivered without a customer present become the responsibility of the customer and it is not possible to then entertain any shortages or damage.
RHF will not be held liable for any damage to property if the customer has invited us onto their property for the purpose of the delivery.
If you need to return products, then you will need to return them yourself; if you are unable, then we can collect the items, but it will incur a £25 charge. This is non-negotiable and is a fair policy put in place for all customers.
Returns and exchanges accepted within 30 days of original sale. Items must be in the same condition as they were sold otherwise, they will not be accepted you must have a valid receipt
For returns where we have to collect, a minimum £25 collection charge will apply
PLEASE NOTE: we only deliver to addresses on the Isle of Wight
FENCING SUPPLIES
HIGH QUALITY GARDEN FENCING
